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Terms & Conditions

Last updated: 5 August 2026

1. Payment methods

  • PayNow (UEN T25LL1033K) — preferred
  • Card payments
  • GrabPay
  • Bank transfer

2. Self-collection

  • Self-collection address shared on order confirmation via Telegram.
  • Timing is flexible — coordinate via Telegram.
  • No charge.

3. Mailing

  • J&T Express, tracked — S$4.50.
  • 1–2 business days delivery within Singapore.
  • Tracking number provided after dispatch.

4. Lalamove / GrabExpress

  • At buyer’s cost.
  • Same-day delivery available.
  • Coordinated via Telegram.

5. Refunds

  • Full refund if an order cannot be fulfilled (e.g. stock unavailable after deposit).
  • No refunds after dispatch.
  • Self-collection is recommended. Shipping is at your own risk — see “Shipping risk & insurance” below.

6. Pre-orders

  • 50% deposit required to secure allocation.
  • Balance payable before delivery or collection.
  • ETA provided at time of order; may shift based on supplier timing.

7. Trades

Not accepted.

8. Shipping risk & insurance

  • Orders are dispatched in good condition and packed with care. We recommend self-collection, which avoids shipping risk entirely.
  • If you choose shipping, transit risk passes to you once the order is dispatched. ZaynTCG is not liable for damage or loss caused by the courier during delivery.
  • J&T tracked shipping is standard but uninsured. Shipping insurance is available at additional cost (buyer’s option) — request it when placing your order, before payment.
  • This does not affect your rights if an item is faulty, not as described, or damaged before dispatch — see Refunds.