Terms & Conditions
Last updated: 5 August 2026
1. Payment methods
- PayNow (UEN T25LL1033K) — preferred
- Card payments
- GrabPay
- Bank transfer
2. Self-collection
3. Mailing
- J&T Express, tracked — S$4.50.
- 1–2 business days delivery within Singapore.
- Tracking number provided after dispatch.
4. Lalamove / GrabExpress
- At buyer’s cost.
- Same-day delivery available.
- Coordinated via Telegram.
5. Refunds
- Full refund if an order cannot be fulfilled (e.g. stock unavailable after deposit).
- No refunds after dispatch.
- Self-collection is recommended. Shipping is at your own risk — see “Shipping risk & insurance” below.
6. Pre-orders
- 50% deposit required to secure allocation.
- Balance payable before delivery or collection.
- ETA provided at time of order; may shift based on supplier timing.
7. Trades
Not accepted.
8. Shipping risk & insurance
- Orders are dispatched in good condition and packed with care. We recommend self-collection, which avoids shipping risk entirely.
- If you choose shipping, transit risk passes to you once the order is dispatched. ZaynTCG is not liable for damage or loss caused by the courier during delivery.
- J&T tracked shipping is standard but uninsured. Shipping insurance is available at additional cost (buyer’s option) — request it when placing your order, before payment.
- This does not affect your rights if an item is faulty, not as described, or damaged before dispatch — see Refunds.